1) How can I do my payment?
You can pay through Paypal with your Credit Card.
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2)What is Paypal ?
Please, have a look at this link:
www.paypal.com/
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3)Should I have to pay any transaction fee for using PayPal?
No, Our company pays all fees.
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4)What should we take?
Passport and Flight Tickets (photocopy of all documents – keep them separte), medical insurance card, medical prescriptions and glasses prescriptions, sunglasses, sunscreen, beach sandals, water shoes, confortable walking shoes, light closes, sweater or light-jacket, swimsuits, shorts, camara, hat, your gear for snorkeling if you have, if you are a diver your Dive certification card.
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5) What activities can I do ?
Ocean diving, Cavern diving, snorkeling, jungle trips, mayan ruins, X-sports (kite, wake, sky dive, skiing....), visiting islands, nightlife.................
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6)Can I speak English in Mexico?
Yes, all tourist aereas in mexico are english spoken.
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7) Is it safe to drink tap water ?
No, you should drink only bottle water, except if the palce you are staying in have their own purification system.
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8)Is it safe to eat vegetables?
Yes, you can eat vegetables, but make sure that you clean them with purified water and add
some drops of Microyne (it is a desinfectant for fruits and vegetables) available at any grocery.
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9) Is there any super or grocery ?
Yes, here you can find small groceries (Oxxo...) and supermarkets (Chedraui – San Francisco for ex.), Sam’s Club.
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10) Is there any hospital or clinic?
Yes, you can contact: PLAYAMED
Carretera Federal y calle 28 Col. Ejido
Phone N?: 984 879-3154
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11)Are taxes included in the rate?
Most rates do not include taxes.
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12)What if I need a specific room (non smoking, handicapped etc..)?
Please enter your request in the request field of the reservation form. We will submit your request to the hotel and the hotel staff will do their best to accommodate these requests, however we cannot guarantee that your requests will be granted because they are subject to availability upon arrival.
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13) Is the room per person or per night?
Rates are quoted per room on a nightly basis unless otherwise specified. Additional people, children, rollaway beds and other items may be subject to additional charges.
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14)What if there will be more than 2 adults in the room?
Most hotels allow additional guests to stay in the rooms at a charge (usually between $10-$20 per extra person per night) provided the bedding in the room can accommodate extra persons.
Most hotels do have a limit on how many people may stay in a room type so please make sure that the room you are viewing can accommodate your party before confirming your reservation. If you book a room that cannot accommodate your party size the hotel may cancel your reservation or require that you book additional rooms. Please note that the Travel Reservation center will not be responsible if you book a room type that cannot accommodate your party size.
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15)Our children will be traveling with us – do they stay free?
Usually in the US children under 12 years of age stay for free in their parents room using the existing bedding, in most other countries only children under 3 stay free. The age requirements differ depending on the specific hotels policies and may sometimes be viewed in the hotel information. When not listed, please contact customer care for assistance.
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16)I entered more than 2 adults – how come there are only double rooms showing available?
The site will show current availability at the selected hotel. If the room types displayed do not match your request it is because the hotel does not have availability for that room type. Our system does not have the ability to pre-select the room type based on the number of travelers so you must make sure that the room you are reserving can accommodate your party before confirming. If you book a room that cannot accommodate your party size the hotel may cancel the reservation or require that you book additional rooms. Please note that the Travel Reservation center will not be responsible if you book a room type that cannot accommodate your party size.
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17)Are rollaway beds available?
Most hotels offer rollaway beds and cribs for an additional charge (usually $5-$10 per night). Some may have restrictions on what room types will allow rollaway beds. Please include your request in the request section of the reservation page.
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18)What are the minimum age requirements?
Please be aware that some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with a customer care agent or with the hotel directly.
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19)What is the hotel check in time?
Hotel check in time is usually any time after 3PM.
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20)Will the hotel hold my room if I am arriving late?
Because your reservation is guaranteed with a credit card the hotel is obligated to hold your room until 7Am the day after arrival.
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21)What if I need early arrival?
Early arrival is a request that you should note in the request section of the reservations page. As with any request w will submit your request to the hotel and the hotel staff will do their best to accommodate these requests, however we cannot guarantee that your requests will be granted because they are subject to availability upon arrival.
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22)What if I do not receive a confirmation at the time of booking or a blank screen comes up? If you do not receive a confirmation at time of booking please wait a few moments and check your email as you may have received the confirmation via email. If you do not show this in your email please contact a customer care representative.
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23)How do I view my room reservation after it is made?
From the website home page click the review reservation link and enter your fist name, last name and either your confirmation number or the last 4 digits of the credit card used to make the reservation. Please note the name must be entered exactly as it was entered on your reservation. If you are still unable to access your reservation please contact our customer care center.
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24)What if I do not receive my email confirmation?
If you do not receive an email after making a reservation it may be that we have the incorrect email address or your ISP may have blocked the email. Please contact our customer care center and we will re-send the confirmation by email, fax or regular post.
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25)What if I arrive at the hotel and they do not show my reservation?
All of our reservations are confirmed with the hotel or its management company so if you arrive at a hotel and they do not show the reservation please call our Customer Care Center at 888-245-0637 immediately and we will advise the hotel on where to find the reservation.
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26)What if the hotel says the rate is not correct?
If the hotel is telling you that your rate is higher than you are confirmed please check any extra person charge notations on your confirmation, most times this will explain the rate difference. If you do not have extra persons please contact our customer care center for additional assistance.
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27)I received a confirmation but I am now being told the hotel is sold out – what do I do?
If you have a pre-paid reservation and the hotel is sold out we will make every attempt to find a similar alternative to re-accommodate your reservation or you will be issued a full refund. If you do not have a pre-paid reservation it is the hotels responsibility to help re-accommodate your reservation to a nearby property.
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28)What do I do if I need to change my reservation?
If you need to modify your reservation please contact our customer care center for assistance. Please note that you may be required to cancel your original reservation and rebook for the new dates. However, we suggest you first check availability for the new desired dates, to avoid any disappointment from canceling your first booking if the new dates are not available. Cancellation fees will still apply, as the first reservation is considered “cancelled”.
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29)What is a cancellation policy – will my credit card be charged if I do not cancel my reservations?
Cancellation policies vary from hotel to hotel but are implemented by hotels to avoid holding a room available for a guest who will not use it. If you do not cancel your reservation within the allotted cancellation period, the hotel will charge a penalty (usually 1 night room and tax) to the credit card given to reserve the room. Please be sure to review the cancellation policy for your hotel carefully during the booking process. If you have questions about the cancellation policy for your particular hotel reservation please contact our customer care center for assistance.
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30)My cancellation policy reads Cancel 24 hours prior to arrival and I plan on checking in at 11PM, can I cancel my reservation by 11PM on the day before my arrival?
Cancellation policies are related to the hotel check in time, not your projected arrival time. If your hotel cancel policy lists a 24, 48 or 72 hour cancellation policy it means you must cancel by 4PM local hotel time of the date in question.
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31)How do I cancel my reservation?
Reservations may be canceled online. Please follow the instructions on how to review your reservation on line. You may also contact our customer care center to cancel reservations. It is your responsibility to obtain a cancellation # for your reservation. If you are unable to reach our customer care center, you may call the hotel directly to obtain your cancellation # and then contact customer care as soon as possible after obtaining the number from the hotel.
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